Frequently Asked Questions
Information & Care
General Appointments
Do I need a consultation before booking?
For first-time extension installs, hair loss concerns, or major color changes, a consultation is required. This allows us to assess your hair and scalp, discuss goals, and create a personalized plan.
How should I prepare for my appointment?
Please arrive on time with minimal hair manipulation prior to service. Bring inspiration photos and be prepared to share your hair history, including previous chemical treatments or medical conditions.
What if I am running late?
We understand that life happens. If you anticipate being late, please notify us as soon as possible. Late arrivals may result in reduced service time or rescheduling.
Hair Health & Services
What makes Mi’Chelle Premier Salon different?
We prioritize healthy hair first. Every service is rooted in scalp wellness, integrity preservation, and long-term results.
Do you work with all hair types?
Yes. We specialize in textured hair care, silk presses, extensions, and restorative services. Each treatment is customized based on your hair’s unique needs.
How long does a silk press typically last?
With proper care and minimal moisture exposure, a silk press can last 1–2 weeks. We provide maintenance guidance during your appointment.
Extensions
What types of extensions do you offer?
We specialize in premium I-Tip and K-Tip extensions, designed for seamless blending and minimal tension on the scalp.
Will extensions damage my hair?
When installed and maintained properly, extensions should not cause damage. We assess scalp health and hair strength before recommending installation.
How long do extensions last?
With proper care, professional extensions can last several months. Maintenance appointments are required to ensure hair integrity.
Hair Loss & Scalp Care
Do you treat alopecia?
Yes. As a Certified Trichologist Practitioner and Certified Hair Loss Practitioner, Tiffany provides scalp evaluations and tailored treatment plans for thinning, traction alopecia, and medically related hair loss.
What happens during a scalp consultation?
Your consultation includes a scalp assessment, discussion of lifestyle and hair history, and recommendations for restorative treatments or protective styling solutions.
Are treatments guaranteed?
Hair restoration is a process and varies by individual. While results depend on many factors, we focus on science-backed solutions and long-term improvement.
Policies
What is your cancellation policy?
We require advance notice for cancellations. Late cancellations or no-shows may result in a fee. Please refer to our booking page for full policy details.
Do you offer refunds?
Due to the nature of our services, we do not offer refunds. However, client satisfaction is important to us. If you have concerns, please contact us within 48 hours of your service.
Are children allowed during appointments?
To preserve the peaceful, spa-like environment, we kindly ask that only clients receiving services attend appointments.
Still Have Questions?
We are here to support you.
If you need clarification before booking, please contact us or schedule a consultation. Our goal is to ensure every visit feels seamless, informed, and elevated.